FAQ

Here are some of the Frequently Asked Questions. Please do get in touch if you have any question that has not been answered

Who are SG Luxury Design?

SG Luxury Design work as sales agents for a number of factories and negotiate and manage the sale on behalf of the factories directly with trade (interior designers and architects).

Are all the items made in the UK?

Almost all the furniture we sell is made from scratch in UK factories. A small number of items and in particular the accessories are made in Europe by small artisanal factories.

How can I commission SG Luxury Design to make a bespoke item?

In the first instance all we need from you is an image (drawing or photograph) showing us the inspiration for the piece you would like to create. We then analyse the best way to produce this and return to you with a quote and amount of fabric needed.

Are all the bespoke items made in the same factory?

No, we work with several factories who all have areas and styles which they specialise in. No one factory can be experts in all fields. Based on the design we commission the factory whose skills best match the requirement.

What is the ordering time?

On average we aim to delivery within 5-7 weeks of receipt of the order and fabric. There are exceptions to this however, based on the different materials required. For instance something with an exotic wood finish, or a particular style of metal leg might take a couple of weeks longer.

How soon after sending a request can we expect a price?

Our aim is to provide you with a quote within 24hrs of receiving your request. Sometimes this might take a little longer (during busy periods or if the design is sufficiently complicated). In any instance when the quote is taking longer SG Luxury Design will always advise you.

How long after placing an order can I cancel?

Normally we can accept cancellations up to 1 week after placing the order.

Can I view my furniture before taking delivery?

Yes in most cases you may come to our production facilities to view the furniture before delivery.

What is the guarantee offered?

We offer a 10 year guarantee on the framework and construction of all our pieces. This guarantee covers ‘normal use’.

Can I see examples of your work?

As we work with several different factories based around the country we can’t guarantee you can see every single piece on offer through our collections. Though we do have some pieces available for public viewing in London so please ask.

Once delivered the client does not like the piece. Can we return it?

If there are any minor elements the client is dissatisfied with we will make all effort to rectify. However, if it is the style or the fabric the client is unhappy with then unfortunately due to the expense and time in manufacturing we can not offer a returns service.

Can we specify different cushion fillings and different woods for the feet?

Yes we are fully capable of customising any design to meet your unique needs.

How do we pay for the pieces?

To place an order with SG Luxury Design we would ask for 50% deposit against a profroma invoice. Payment can only be accepted by bank transfer. The remaining 50% balance payment is due just before delivery.

Can you delivery nationally?

Yes absolutely. We have terrific logistic partners whom can carry out a white glove delivery service anywhere in mainland UK.

Do you ship abroad?

Yes we can. Please get in touch with your specific details and we can quote accordingly.

Do you have your own range of fabrics?

At this stage we don’t. All our pieces are priced up using your own fabric which you will need to supply to us. If you would like us to quote for the fabric you would like to use we can also supply this.

Can you supply Crib 5 interliner?

Yes. In instances where your fabric has not been treated for use in UK we can quote for usage of an interliner. This may only be permitted to be used under UK law when the fabric you are using is 75% or more naturally occurring fibres.

Can you make any of the sofas into sofa beds?

Not all sofas have the correct design to be adapted into sofa beds, but the vast majority can. Please get in touch for more information.

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